State Farm® Insurance Agent Connie Mortensen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Camden Atkison
May 8, 2025
5
out of
5
rating by Camden Atkison
"Cayden was a big help getting me a quote, love this place!"
Carter Breeden
May 6, 2025
5
out of
5
rating by Carter Breeden
"Cayden was a great help I would highly recommend this agency, it helped me get cheaper insurance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jacob “JB” Meinczinger
May 6, 2025
5
out of
5
rating by Jacob “JB” Meinczinger
"Cayden was such a blessing on the phone. And was so much much help. Would highly recommend."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Alec Kebrdle
May 6, 2025
5
out of
5
rating by Alec Kebrdle
"Hunter was amazing to speak with. Very knowledgeable and asked great questions. Very helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mason Chambers
April 30, 2025
5
out of
5
rating by Mason Chambers
"Cayden was a huge help with my problem! Great kid! 5 stars"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Evan Griggs
April 30, 2025
5
out of
5
rating by Evan Griggs
"Cayden was very helpful and was very patient with all of my questions. He was able to get me a quote quickly with no trouble. Highly recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Brock Owens
April 30, 2025
5
out of
5
rating by Brock Owens
"Connie and her team are absolutely fantastic! And Cayden was a big help!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Cohen Betts
April 30, 2025
5
out of
5
rating by Cohen Betts
"Cayden was a huge help and made the experience enjoyable, love this place!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Chase Alyea
April 30, 2025
5
out of
5
rating by Chase Alyea
"Got on the phone with Cayden Newgent, great young man and helped me with some insurance issues."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Louise de Sinéty
April 30, 2025
1
out of
5
rating by Louise de Sinéty
"Connie Mortensen, the manager of this branch, was asked not to transfer my file to another agent and she proceeded to do it anyway, right after the call. When i called back after seeing the email stating that my file was being sent elsewhere, she answered the phone and as soon as she heard my name she hung up on me. This can be verified by checking recordings of conversations with today's date. This is shocking. I had called her earlier to complain about one of her staff who was very unhelpful. She didn't like my complaint, and decided on her own to send my file elsewhere. I will also write to State Farm management later but wanted to leave a review here first. Now I understand why the customer service in this location is so bad. The manager sets the tone. If you want to go with State Farm insurance, I recommend that you call a different office."
We responded:
"Louise, we are so sorry for the inconvenience this caused. Our perception of this incident is slightly different. We were attempting to explain our process and I understand that you had not been through our agency process regarding the insurance issue you were having. We felt that the conversation was becoming aggressive and you had mentioned that you enjoyed working with your previous agent. Because we felt we were not giving you the best service we did send your policies back to your original agent so that she could continue to provide excellent customer service. We love our customers and we love our community, we too are human and ask for some understanding when speaking with us. We do not demean, raise our voices, or talk down to our customers and we always kindly ask the same in return. I apologize for the experience that you had with our agency and look forward to continuing to serve the southside of Indianapolis area as we have for over 13 years. Thank you so much for your review. "
Angela Ziegler
April 28, 2025
5
out of
5
rating by Angela Ziegler
"I worked with Damien this morning on a rental home policy that I needed to get renewed ASAP and he was extremely helpful and got it taken care of for me right away! I have had nothing but good experiences working with Connie's office."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Ethan Goldsby
April 25, 2025
5
out of
5
rating by Ethan Goldsby
"Damien has always been very helpful with my insurance and answers any questions I have about my policies."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Leonard Renfro
April 14, 2025
5
out of
5
rating by Leonard Renfro
"Treva Steel and her team at State Farm are excellent! They are super helpful, easy to work with, and really care about getting you the right coverage. She makes everything simple and stress-free. I highly recommend her!"
We responded:
"Thank you so much for the kind words, Treva is fantastic at helping our customers and providing great customer service! "
Sarah Knowles
April 12, 2025
5
out of
5
rating by Sarah Knowles
"I had my yearly review with Hunter Todd this week, and I can confidently say that I left knowing way more about my policies and insurance in general. Hunter was patient, informative, and a fantastic listener. I not only felt comfortable asking questions but I believe that my questions were answered by a knowledgeable representative of the Connie Mortensen office. I’m looking forward to my follow up appointment with Hunter to talk more about future financial planning. Thank you, Hunter!"
We responded:
"Sarah we are so beyond glad you had a great experience with Hunter and he was able to help explain all coverages to you! We look forward to seeing you again! "
vince cullers
April 11, 2025
5
out of
5
rating by vince cullers
"Connie's office is great to work with and is well staffed. Damian helped me today and took just a minute to get my issue resolved"
We responded:
"Thank you so much for taking the time to share your experience with us! Your feedback not only helps us improve our services, but also assists others in finding the right insurance coverage. "
Paulette Procter
April 10, 2025
5
out of
5
rating by Paulette Procter
"Hailey is always helpful!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Dingo McMillen
April 10, 2025
5
out of
5
rating by Dingo McMillen
"I was helped out by a young fella named Damian O'Kane, and boy if you want a real painless experience signing up for coverage, he's your guy. He's super friendly and explained everything clearly and concisely, couldn't ask for a better rep."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Dan Lummis
April 9, 2025
5
out of
5
rating by Dan Lummis
"I’ve been a customer here for a few years and have always received excellent customer service from them. Haley and Damien always go the extra mile to help, inform, and communicate. Highly recommend Connie Mortensen State Farm Insurance"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
J Moohear
April 7, 2025
5
out of
5
rating by J Moohear
"damien was very knowledgeable on the policies and procedures. he was a big help."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Angie White
April 2, 2025
5
out of
5
rating by Angie White
"Our agent, Damien, was very polite and helpful, and patient. Glad we made the decision to change insurance companies."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Melissa Quakenbush
March 21, 2025
5
out of
5
rating by Melissa Quakenbush
"This team is amazing! Hunter is very friendly, and always goes out of his way to provide exceptional customer service! We appreciate you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Tina Kell
March 21, 2025
5
out of
5
rating by Tina Kell
"My experience with State Farm for the past few years has been excellent customer service. I have great experience with all involved from this office. They all have been very helpful, and kind helping with any and all questions regarding my policy. Thank you to Connie and her wonderful team!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
luke gallagher
March 19, 2025
5
out of
5
rating by luke gallagher
"Connie and her team are absolutely amazing, 10 stars!! We have Business and personal insurance with her team. We have been with Connie Mortensen State Farm for almost 4 years. They have done such an amazing job in making sure our lives and business are insured in way that makes us feel at ease. They make insurance easy, from filing a claim, to just being readily available to answer your phone calls. The customer service is unmatched!!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Kim Edmond
March 17, 2025
5
out of
5
rating by Kim Edmond
"Connie Mortensen has great customer service and really with getting at a reasonable rate I greatly appreciate him that"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Samson Foxworthy
March 4, 2025
5
out of
5
rating by Samson Foxworthy
"Connie and her team are very nice and easy to work with. She met with me on short notice and helped resolve my issues, and ease my mind. Huge thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"