State Farm® Insurance Agent Connie Mortensen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dhinaida Salezia
June 26, 2025
5
out of
5
rating by Dhinaida Salezia
"Sara did a Amazing job helping me today"
Christina Watson
June 24, 2025
5
out of
5
rating by Christina Watson
"Treva is wonderful! I have worked with her for years and she always meets my needs and is so helpful!"
Branson Jones
June 23, 2025
5
out of
5
rating by Branson Jones
"I would just like to thank Connie Mortensen for her satisfying explanation. She explained everything well to me and with a very kind manner. I would also like to think Sara for her excellent customer service I really enjoyed speaking with her while she was very confident in everything she explained to me. And even if she didn't know the answer still she gave me options to take."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Rob Stroup
June 19, 2025
5
out of
5
rating by Rob Stroup
"Sarah was fantastic, She answered all my questions and alleviated my concerns."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
TK J
June 18, 2025
5
out of
5
rating by TK J
"Sara was informative and patient with me when answering my questions about my policy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Javon Whiteside Sr
June 18, 2025
5
out of
5
rating by Javon Whiteside Sr
"I had to call in my bill payment I spoke a representative and was fast friendly and very welcoming they are the best."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
abi postma
June 9, 2025
5
out of
5
rating by abi postma
"Sara from Connie’s office was so efficient and answered all my questions so quickly. My stressful day was much less stressful after working with Sara!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Carmen Madsen
June 7, 2025
5
out of
5
rating by Carmen Madsen
"State Farm is awesome!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Melanie Horste
June 6, 2025
5
out of
5
rating by Melanie Horste
"I spoke with Sara on June 5th about my purchase of a new (to me) used car. It was a follow up to my voicemail on Wednesday to Connie Mortensen's office. Sara was very helpful and patient, guiding me through all the areas of information needed to change the vehicle data from the totaled vehicle to the "new" one. As we spoke, I mentioned my dogs and trying to keep up with laundering of muddy towels, which made her laugh because she could relate to that situation. It was wonderful getting my business taken care of, about a difficult and time consuming situation, speaking with a competent caring person. Someone that indicated to me by her words and questions that she cared about helping me and getting the job done right. Thank you Sara."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Ronny Campbell
June 3, 2025
5
out of
5
rating by Ronny Campbell
"Sara was very polite, helpful."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
jose R
May 23, 2025
5
out of
5
rating by jose R
"Damien at State Farm was very professional, extremely courteous, and very helpful in guiding me in switching over to my new insurance company, and policy. I couldn't of asked for a better representative to thoroughly go over my options and the plan that fits my driving platform better. I'd give him 10 starts if I could. Thank you State Farm for all of your professionalism and new policy."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jason Spoolstra
May 22, 2025
5
out of
5
rating by Jason Spoolstra
"Treva is the best! She always jumps on any crazy changes I bring her right away, answers all my ignorant questions, and is always super helpful. Great experience with this office."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Camden Atkison
May 8, 2025
5
out of
5
rating by Camden Atkison
"Cayden was a big help getting me a quote, love this place!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Carter Breeden
May 6, 2025
5
out of
5
rating by Carter Breeden
"Cayden was a great help I would highly recommend this agency, it helped me get cheaper insurance."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jacob “JB” Meinczinger
May 6, 2025
5
out of
5
rating by Jacob “JB” Meinczinger
"Cayden was such a blessing on the phone. And was so much much help. Would highly recommend."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Alec Kebrdle
May 6, 2025
5
out of
5
rating by Alec Kebrdle
"Hunter was amazing to speak with. Very knowledgeable and asked great questions. Very helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mason Chambers
April 30, 2025
5
out of
5
rating by Mason Chambers
"Cayden was a huge help with my problem! Great kid! 5 stars"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Evan Griggs
April 30, 2025
5
out of
5
rating by Evan Griggs
"Cayden was very helpful and was very patient with all of my questions. He was able to get me a quote quickly with no trouble. Highly recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Brock Owens
April 30, 2025
5
out of
5
rating by Brock Owens
"Connie and her team are absolutely fantastic! And Cayden was a big help!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Cohen Betts
April 30, 2025
5
out of
5
rating by Cohen Betts
"Cayden was a huge help and made the experience enjoyable, love this place!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Chase Alyea
April 30, 2025
5
out of
5
rating by Chase Alyea
"Got on the phone with Cayden Newgent, great young man and helped me with some insurance issues."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Louise de Sinéty
April 30, 2025
1
out of
5
rating by Louise de Sinéty
"Connie Mortensen, the manager of this branch, was asked not to transfer my file to another agent and she proceeded to do it anyway, right after the call. When i called back after seeing the email stating that my file was being sent elsewhere, she answered the phone and as soon as she heard my name she hung up on me. This can be verified by checking recordings of conversations with today's date. This is shocking. I had called her earlier to complain about one of her staff who was very unhelpful. She didn't like my complaint, and decided on her own to send my file elsewhere. I will also write to State Farm management later but wanted to leave a review here first. Now I understand why the customer service in this location is so bad. The manager sets the tone. If you want to go with State Farm insurance, I recommend that you call a different office."
We responded:
"Louise, we are so sorry for the inconvenience this caused. Our perception of this incident is slightly different. We were attempting to explain our process and I understand that you had not been through our agency process regarding the insurance issue you were having. We felt that the conversation was becoming aggressive and you had mentioned that you enjoyed working with your previous agent. Because we felt we were not giving you the best service we did send your policies back to your original agent so that she could continue to provide excellent customer service. We love our customers and we love our community, we too are human and ask for some understanding when speaking with us. We do not demean, raise our voices, or talk down to our customers and we always kindly ask the same in return. I apologize for the experience that you had with our agency and look forward to continuing to serve the southside of Indianapolis area as we have for over 13 years. Thank you so much for your review. "
Angela Ziegler
April 28, 2025
5
out of
5
rating by Angela Ziegler
"I worked with Damien this morning on a rental home policy that I needed to get renewed ASAP and he was extremely helpful and got it taken care of for me right away! I have had nothing but good experiences working with Connie's office."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Ethan Goldsby
April 25, 2025
5
out of
5
rating by Ethan Goldsby
"Damien has always been very helpful with my insurance and answers any questions I have about my policies."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Leonard Renfro
April 14, 2025
5
out of
5
rating by Leonard Renfro
"Treva Steel and her team at State Farm are excellent! They are super helpful, easy to work with, and really care about getting you the right coverage. She makes everything simple and stress-free. I highly recommend her!"
We responded:
"Thank you so much for the kind words, Treva is fantastic at helping our customers and providing great customer service! "